Support
Email support@rootpro.in — a real person at RootPro Technologies reads every message. Include your registered phone or email so we can find your workspace. Please never send us your password.
Common questions
I'm not getting reminders.
Check that notifications are allowed for RootCue in your phone settings, and that your reminder time is set in More → Notifications. On some Android phones you may also need to allow RootCue to run in the background.
WhatsApp opens but the message is empty.
Make sure the customer's number includes the country code or is a 10-digit Indian mobile number. Update the number on the customer's profile.
RootCue didn't ask what happened after my call.
On Android, turn on “Ask what happened after calls” in Settings and allow the phone-state permission. On iPhone, RootCue asks when you come back to the app.
I paid by UPI. Why does it say pending?
Manual UPI payments are confirmed after we match the reference with our bank statement, usually within one working day.
How do I export my data?
Open More → Account → Privacy and choose Export.
Company
RootCue is built and operated by RootPro Technologies (rootpro.in), 3/273B, Ottiambakkam Main Road, Ottiambakkam, Sonalur, Tamil Nadu 600130, India (near the Ottiambakkam Bus Stand). Phone: +91 73389 72295.